During the 25th plenary meeting of the foreign investors’ Council the President of Kazakhstan Nursultan Nazarbayev announced the launch of the “New Silk Way” project realization: “Kazakhstan should revive its historical role and become the largest business transit hub of the Central-Asian region as a peculiar bridge between Europe and Asia... It is the establishment of the united complex of international-level hubs — trade-logistics, finance-business, innovative-technological and tourist — in the key transport corridors of Kazakhstan”. Successful completion of this project is impossible without the high level of service and maintenance in the transport and logistics industry of Kazakhstan. To identify and solve the problems in service and maintenance, struggle with nonphysical problems and eradicate corruption there was developed the program “Mystery shopping in the transport service”.

“Mystery shopping in the transport service” is a concealed systematic examination of government institutions and infrastructure facilities, which are oriented to service rendering for players of the transport and logistics industry, in order to find out the quality of rendered services and supervise the work on the previously detected violations. Our employee, who is competent in your field, will participate in your actions or initiate new ones and will objectively evaluate the work of the institution. The data on the revealed violations of procedures and internal regulations will be examined and analyzed together.

THE WORKING PRINCIPLE OF “MYSTERY SHOPPING IN THE TRANSPORT INDUSTRY”

“MYSTERY SHOPPING IN THE TRANSPORT INDUSTRY” ACTIONS
THE METHODOLOGY CONFIRMATION FOR CARRYING OUT THE ACTION IN THE TRANSPORT INDUSTRY
INDEPENDENT ACTION OF THE UKTW “KAZLOGISTICS”
JOINT ACTION WITH
PROJECT PARTICIPANTS
THE REPORT ON THE PAST ACTION
INTRADEPARTMENTAL ANALYSIS AND INVESTIGATION OF THE REPORT
THE PUBLICATION REPORT
ON WEBSITE Kazlogistics.kz
THE PRESIDIUM
Interdepartmental Commission of the Government of the RK


The list of organizations that have confirmed their participation in the “Mystery shopping in the transport service” project

INSPECTION RESULTS

February, 25, 2013

Report on Beket

№ п/п Название организации

THE SUBSIDIARIES OF “NC “KTZ” JSC

1 “Kaztransservice” JSC
2 “Kedentransservice” JSC
3 “Kaztemirtrans” JSC
4 “NC “KTZ” JSC – “ Traffic Directorate”
5 “Passenger transportation” JSC
6 “Vokzal service” JSC
7 “NC Aktau International Sea
Commercial Port” JSC
8 “KTZ EXPRESS” JSC

STATE STRUCTURES

9 The Customs Control Committee of the Ministry
of Finance of Kazakhstan
10 The Transport Control Committee of the Ministry of transport and communications of Kazakhstan
11 The Ministry of Agriculture
12 The Committee of state sanitary and epidemiological control (SES)
13 The Frontier Service of the National Security Committee of Kazakhstan
14 The Administrative Police Department of the Internal Affairs Department of the Ministry of Internal Affairs of Kazakhstan
Transport companies
15 “AirAstana” JSC
16 “Air SCAT” JSC
17 “NMSK “Kazmortransflot” JSC
18 ANEK and KazAPO
№ п/п Название организации

AIRPORTS OF KAZAKHSTAN

19 “Astana International Airport” JSC »
20 “Almaty International Airport” JSC
21 “Sary-Arka Airport” JSC (Karaganda)
22 “Aktobe International Airport” JSC
23 “Shymkent International Airport” JSC
24 “Ust-Kamenogorsk International Airport” JSC
25 “Petropavlovsk International Airport” JSC
26 “Zhetyssu Airline” JSC (Taldykorgan)
27 “Kostanay International Airport” JSC
28 “Aulie Ata International Airport” JSC (Taraz)
29 “Kokshetau Airline” JSC (Kokshetau)
30 “Semeyavia” JSC (Semipalatinsk)
31 “Pavlodar International Airport” JSC
32 “Zhezkazgan Air Airline” JSC (Zhezkazgan)
33 “Atyrau International Airport” JSC
34 “Oral International Airport” LLP
35 Balkhash Airport – the branch of “Zhezkazgan Air Airline” JSC
36 Korkyt-Ata Airport” JSC (Kyzylorda)
37 “Boralday Airport” LLP
38 “Aktau International Airport” JSC
The List
of companies
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Adobe PDF (3,85 Мб)
The presentation
 
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